Phone System Integration

No. Brainova Talk works with your existing business phone number through call forwarding. Your customers keep calling the same number they always have. You set up conditional forwarding on your current phone system so calls route to the AI when your team is unavailable, after hours, or always — depending on your preference.

Brainova Talk works with any phone system that supports call forwarding, which covers virtually every provider on the market. We have verified compatibility with RingCentral, 8x8, Vonage, Nextiva, Grasshopper, Google Voice, Microsoft Teams Phone, Zoom Phone, Ooma, and traditional landline systems. If your provider supports conditional call forwarding, it works with Brainova Talk.

Brainova's team configures your existing phone system to forward calls to a dedicated Brainova Talk number. Most businesses use conditional forwarding — calls only go to the AI when lines are busy or unanswered. You can also set time-based rules for after-hours routing. The entire forwarding setup is handled for you and does not require any hardware changes or new equipment.

Yes. Brainova Talk supports live call transfers. When a caller requests to speak with a person, or the AI determines the conversation needs human involvement, it transfers the call to your designated staff member or department. Transfers include context — your team sees who is calling and a brief summary of what was discussed before the handoff.

Your phone system's call forwarding is configured at the carrier level, not through your internet connection. If your office internet goes down, calls still forward to Brainova Talk because the forwarding rule lives on your phone provider's network. The AI continues handling calls normally. If Brainova Talk itself experiences an outage, calls fall through to your voicemail or backup number based on your forwarding chain.

Yes. Every call handled by Brainova Talk is automatically recorded, transcribed, and summarized. You can review full transcripts, listen to audio recordings, and search your call history from the dashboard. Call recordings are stored securely and comply with applicable recording disclosure laws. The AI announces recording when required by your jurisdiction's consent rules.

Yes. You can forward multiple business lines to Brainova Talk, each with its own greeting, routing rules, and business hours. This is useful for businesses with separate numbers for sales, support, or different locations. Each line is configured independently so the AI responds appropriately based on which number the caller dialed.

Brainova's team handles the entire setup for you — configuring call forwarding on your phone system, setting up your AI agent's greeting and routing rules, and running test calls to verify everything works. No hardware installation, no IT department involvement, no downtime on your existing phone system, and no effort required from your side.

Brainova Talk uses natural-sounding voice AI that handles conversations fluently, but we recommend transparency. You can customize the greeting to disclose AI assistance or keep it conversational — the choice depends on your business preference and local regulations. Most callers care more about getting their issue resolved quickly than whether they are speaking with a human or AI.

Absolutely. Brainova Talk does not replace your existing phones — it works alongside them. Your staff continues using their desk phones, mobile apps, and softphones exactly as before. The AI only handles calls that are forwarded to it based on your rules. When the AI transfers a call back to your team, it rings on their existing devices.