Every missed call is a customer at the dealership down the street. Capture every one — 24/7.

Brainova Talk connects directly to your DMS scheduler — CDK, Reynolds, Tekion, PBS, Xtime, myKaarma, or whichever platform you run — and books appointments in real time. It identifies the service needed (maintenance interval, diagnostic, recall, warranty work), pulls the customer’s vehicle history via caller-ID match, checks advisor availability by specialty, confirms loaner or shuttle needs, and writes the appointment into your scheduler. The customer gets a confirmation, and your service team sees the appointment on the drive-board instantly. For recall work, the AI confirms applicability by VIN against the NHTSA database before booking — no wasted bay time.

Yes. The AI handles both inbound sales calls and outbound internet-lead follow-up. Inbound: the AI confirms live inventory availability from your DMS stock feed, captures the buyer’s vehicle of interest, trade details, contact information, budget, and preferred appointment window, then books the test drive with the specific unit held for the appointment. Outbound: for web-form leads that haven’t been reached, the AI calls within minutes — 78% of buyers pick the first dealer that responds (Cox Automotive, 2025) — qualifies interest, and hands off a warm appointment to your sales desk. Leads push into VinSolutions, Elead, DealerSocket CRM, or your existing platform.

Brainova Talk integrates with every major automotive platform: DMS — CDK Global, Reynolds & Reynolds, Dealertrack, Tekion ARC, DealerSocket, PBS Systems (Canadian), Serti (Canadian-francophone), AutoMate. CRM — VinSolutions, Elead, DealerSocket CRM, ProMax. Service scheduling — Xtime, myKaarma, Sheer, Text2Drive. Phone — RingCentral, Vonage, Twilio, Nextiva, 8x8, plus call-analytics platforms CallSource and CallRevu. If your store runs on a niche or custom platform, we build the integration for you — no in-house dev required.

The AI identifies caller intent — service, sales, parts, F&I, body shop, general — within the first few seconds of natural conversation. No phone-tree menus. A service caller gets immediate appointment booking; a parts inquiry gets VIN-based availability lookup; a sales call gets inventory match and test-drive booking; an F&I call gets routed to the right finance manager with deal context preloaded. When the caller needs a specific person, the AI transfers with the full conversation context — your team picks up already knowing the situation. For multi-rooftop groups, the AI also routes by store from location or brand reference before routing by department.

Yes. The AI accepts a VIN over the phone (spoken or texted), validates the format, pulls the vehicle’s exact configuration from your DMS, checks real-time parts inventory, quotes pricing (retail, wholesale, or fleet based on the caller’s account), and confirms availability. For parts not in stock, the AI can initiate a special order with estimated arrival and a callback confirmation. Body shops, DIY customers, fleet operators, and wholesale-account callers all get immediate, accurate answers — no hold music, no “parts counter will call you back.”

Plans are custom — they scale with call volume, departments covered, DMS/CRM integrations, and the level of after-hours coverage your store requires. Single-rooftop dealers typically invest in the low-to-mid four figures per month, all-in: setup, custom call flows, DMS integration, ongoing optimization, and human-review tooling included. Multi-rooftop groups get volume-based pricing. Compare to a BDC rep ($3,500–5,000/month per headcount before benefits and turnover costs) or an outsourced call center ($2,000–4,000/month for a tiny fraction of your volume). Most dealers see positive ROI within the first two weeks on captured service ROs and internet-lead appointments alone. We quote your exact number on the demo call.

Brainova Talk answers 24/7 — including evenings, weekends, holidays, and the call spikes that hit after OEM recall campaigns or local TV ad runs. After-hours service calls are booked for the next open slot. Sales inquiries are captured with full contact and vehicle-of-interest details and pushed to your CRM for first-thing-in-the-morning follow-up. Recall-affected owners get callback campaigns scheduled into off-peak service bays. Emergency situations (safety recall follow-up, mechanical breakdown on the road) are escalated per your rules via text or email to the on-call manager.

Yes. Brainova Talk supports multilingual call handling, including Spanish (critical in many US dealer markets) and French (critical for Canadian dealers, especially Quebec and New Brunswick). The AI detects the caller’s language preference automatically and handles the full conversation in that language — service appointment booking, inventory inquiries, test-drive scheduling, parts lookup. Bilingual intake flows are scripted per department. For Canadian dealers, we handle French-language DMS integrations (Serti) natively.

Every call is transcribed in full, scored for confidence, and flagged for human review when the AI is uncertain — garbled audio, an unusual scenario, a caller pushing on pricing, or a request outside your configured scope. Flagged calls go to your designated reviewer (BDC manager, fixed-ops director, GM) before the customer ever notices something is off. The AI can also hand off mid-call to a live team member based on rules you set — e.g., escalate to the service manager when a customer mentions warranty denial or a safety issue. Nothing is hidden: every transcript, every booking, and every escalation shows up in your dashboard.

All data is encrypted with AES-256 at rest and TLS 1.3 in transit. Infrastructure and controls are built to SOC 2 Type II standards, with formal audit underway. Your customer data is fully isolated — never shared with other dealerships and never used to train AI models. Brainova Talk can be configured to comply with your dealer group’s retention policies (including state-specific requirements like California CCPA and Canadian PIPEDA), and you maintain full ownership of all call data and customer records. For multi-rooftop groups, per-store data isolation is available on request.