The first contractor to answer wins the job. Make sure it's you — 24/7.

Yes. Brainova Talk runs a trade-specific triage script on every call. For plumbing, it listens for "burst," "flooding," "sewage," "no water," "gas smell." For HVAC, "no heat" in winter or "no AC" with vulnerable occupants (elderly, infants, pets) escalates automatically. For electrical, "sparking," "burning smell," "panel hot to the touch" triggers immediate dispatch. Each trigger has a confidence score — anything below your threshold gets routed to a human for review before a truck rolls. You define what counts as an emergency; the AI applies your definition 24/7 without fatigue or shift changes.

Yes — native integrations with ServiceTitan, Housecall Pro, Jobber, FieldEdge, Workiz, SuccessWare, and any VoIP or business phone system. New jobs are created with caller info, property address, service type, urgency, system details, and access instructions pre-filled. Appointments book directly onto the correct tech’s calendar by trade, skill set, and service zone. If your shop uses a custom or legacy dispatch system, we build the integration for you — no in-house development needed.

Yes — and you control the disclosure. Brainova Talk supports configurable opening language ("You’ve reached Polar Bear HVAC’s 24/7 assistant…"), per-state call-recording notices, and optional full AI disclosure at the start of every call. The default tone is transparent and professional — the AI introduces itself as your company’s assistant — but the exact script is yours to set and update any time.

Every call is transcribed in full, scored for confidence, and flagged for human review when the AI is uncertain — unclear trade, garbled audio, an unusual scenario, or a customer asking questions the AI isn’t authorized to answer (pricing commitments, warranty disputes, licensing questions). Flagged calls go to your dispatcher or on-call manager before any tech is sent. The AI can also hand off mid-call to voicemail, your on-call tech, or a live dispatcher based on rules you set. You see every transcript, every booking, and every escalation in a single dashboard.

After hours, the AI answers within two rings, runs full emergency triage, and books next-available slots for non-urgent calls — no hand-off, no voicemail. For existing customers (matched via caller ID against your FSM), the AI greets them by name, pulls up their service history, and routes differently: confirming a scheduled visit, logging a warranty follow-up, or escalating a repeat issue to the original tech. Existing customers skip triage and go straight to relevant action, while new prospects get full intake + booking.

The AI geo-verifies every caller against your service zones — down to ZIP code or postal code — before booking. Out-of-area callers get a polite decline with an optional referral script you configure (e.g., a partner company, a trade association lookup, or simply "we don’t service that area"). No truck rolls wasted, no tech driving 45 minutes to discover the job is outside territory.

Yes, this is one of the biggest wins for multi-trade shops. The AI identifies the trade from natural conversation — "my water heater is leaking" is plumbing, "my breaker won’t reset" is electrical, "my AC is blowing warm" is HVAC. It then runs the correct trade-specific intake script, books onto a tech with the right skill set and truck stock, and tags the job in your FSM under the correct service line. Mis-dispatched truck rolls drop to near zero.

Yes. Brainova Talk collects explicit consent before sending any SMS confirmation, follow-up, or outbound call. Consent is logged with timestamp, phone number, and the exact language the caller agreed to — audit-ready for TCPA defense. Call recording disclosures are provided per-state at the start of every call when recording is enabled, and outbound follow-ups honor Do Not Call registrations automatically.

Brainova Talk handles unlimited concurrent calls — whether it’s 40 calls a day in April or 500 during the first heat wave of June. There are no per-call overage charges, no busy signals, no degradation in answer quality on call 400 vs. call 4. The AI also prioritizes calls by urgency and occupant vulnerability during surges, so a 90-year-old with no AC gets dispatched before a routine duct cleaning inquiry. You handle peak season with the same setup you use year-round.

Plans are custom — they scale with call volume, trades covered, FSM integrations, and the level of after-hours coverage your shop runs. Most home service companies invest in the low four figures per month, all-in: setup, trade-specific triage logic, FSM integration, ongoing optimization, and human review tooling included. There is no separate setup fee and no annual lock-in by default — most shops run month-to-month after a short initial engagement so you can keep going only if it’s working. We’ll quote your exact number on the demo call.