Your receptionist shouldn’t quit because of the phones.

No — and that's the design. Brainova triages, intakes, schedules, and informs. It never diagnoses, never prescribes, and hands off to your on-call DVM on any clinical question. Every call is logged and auditable. The triage rules are configured per-clinic to align with your state board or provincial college (AAVSB in the US, CVMA/CVO/CVBC in Canada), so you stay license-safe by design.

Yes. We integrate with Cornerstone (IDEXX), AVImark, ezyVet, Shepherd, Digitail, Provet Cloud, Instinct, IDEXX Neo, Vetter, Pulse (Covetrus), DaySmart Vet, and more. If your clinic uses a different platform — a niche regional tool or a legacy system — we build the integration for you. Our team handles the full setup, including per-clinic appointment taxonomy (procedure duration, DVM preference, species, room and resource rules). No in-house development is required on your end.

You define what counts as urgent — trauma, seizures, parvo exposure, respiratory distress, HBC, heatstroke, toxicity, obstructions, whatever your on-call DVM wants paged for. When the AI hears those signals in natural conversation, it immediately texts and emails the on-call DVM with the caller's number and a situation summary. Non-urgent callers are booked into the morning schedule with a follow-up confirmation. You get a clean morning report of every call — reviewed, tagged, searchable.

All data is encrypted with AES-256 at rest and TLS 1.3 in transit. Infrastructure is built to SOC 2 Type II standards, with formal audit underway. Your clinic's data is fully isolated — never shared with other practices and never used to train AI models. In Canada, we operate in line with PIPEDA; in the US, we match industry-standard controls for veterinary records (not HIPAA-covered, but held to the same bar). Full retention-policy configuration is yours.

Yes — and it routes controlled substances (gabapentin, trazodone, phenobarbital, tramadol) to a human DVM every time. For non-controlled refills, the AI collects pet name, medication, quantity, and the owner's preferred pharmacy; queues the request to the assigned DVM for approval; and sends the owner an SMS when the pharmacy is filled. One clinic we onboarded moved 20+ refill calls per day out of their front-desk queue within two weeks.

Yes — and you control the disclosure language. Brainova supports configurable disclosure at the start of every call, intake, or recording. The default is transparent: the AI introduces itself as your clinic's assistant. Compassion-appropriate tone is a design principle — on grief, euthanasia inquiries, or escalated distress, the AI hands off to a human immediately, even when it would otherwise complete the task.

These are the calls that matter most. Brainova is configured to detect grief signals in tone and content — pet loss, end-of-life decisions, sympathy card requests — and hand off to your team every time. For scheduled follow-ups like paw-print delivery or sympathy outreach, the AI can manage the logistics (scheduling the call, preparing the contact record) so your team does the human part without the task-management overhead.

The AI collects everything your front desk would: owner name and contact, pet name, species, breed, age, sex, intact/neutered status, known allergies, current medications, previous vet for records-request, reason for visit, and insurance status. It books into your PIMS with the right appointment type by species and procedure. You can customize every question — nothing is a fixed script.

Every call is transcribed, scored for confidence, and flagged for human review when the AI is uncertain — unusual case, garbled audio, unfamiliar scenario, or any request that edges toward clinical advice. Flagged calls go to your designated reviewer (manager, lead tech, or DVM) before the appointment is confirmed. The AI can also hand off mid-call to voicemail or your on-call staff based on rules you set. You see every transcript, every booking, and every escalation in one dashboard.

Plans are custom — they scale with call volume, number of DVMs, PIMS complexity, and the level of after-hours coverage your clinic needs. Most clinics invest in the low-to-mid four figures per month, all-in: setup, per-clinic configuration, PIMS integration, ongoing optimization, human review tooling, and compliance alignment included. There is no separate setup fee and no annual lock-in by default — most clinics run month-to-month so you only keep going if it's working. We'll quote your clinic's exact number on the demo call.