Every missed call is a missed case. Capture every one — 24/7.

Yes. Brainova Talk collects the same structured intake data a trained legal receptionist would — caller name, contact, matter type, key facts, opposing parties, referral source, and urgency indicators — and screens matters by practice area using qualifying rules you configure. When a prospective client calls, the AI identifies the matter type from natural conversation — "I need to sell my house" routes to real-estate intake, "I need to file for divorce" routes to family law, "I’m sponsoring my parent" routes to immigration. Each practice area has its own script, screening criteria, urgency indicators, and lawyer assignment rules. Every response is captured verbatim and delivered to your practice management system. Matters that don’t match any practice area are flagged for manual review. The AI also collects party names and matter details needed for conflict checks — the checks themselves remain a lawyer responsibility.

All data is encrypted with AES-256 at rest and TLS 1.3 in transit. Infrastructure and controls are built to SOC 2 Type II standards, with formal audit underway. Your client data is fully isolated — never shared with other firms and never used to train AI models. Brainova Talk can be configured to comply with your firm’s data-retention policies, and you maintain full ownership of all call data and intake records.

Yes — and you control how that’s disclosed. Brainova Talk supports configurable disclosure language at the start of every call, the start of intake, or at the moment of recording, depending on your jurisdiction’s requirements. Many state bars (and the ABA, in Formal Opinion 512) have published guidance on AI-assisted client communications; we’ll help you align disclosure scripts to the rules in your state or province. The default behaviour is transparent — the AI introduces itself as your firm’s assistant — but the exact wording is yours to set.

Every call is transcribed in full, scored for confidence, and flagged for human review when the AI is uncertain — wrong practice area, garbled audio, an unusual scenario, or a caller asking for legal advice. Flagged calls go to your designated reviewer (paralegal, intake manager, or attorney) before any consultation is confirmed. The AI can also hand off mid-call to voicemail or to an on-call attorney based on rules you set. Nothing is hidden: you see every transcript, every booking, and every escalation in your dashboard.

After hours, the AI answers within two rings, introduces itself as your firm’s assistant, and conducts full intake — identical to business hours — then books consultations into the right attorney’s calendar for the next available slot, so your firm captures the lead before they call a competitor. For existing clients (matched via caller ID against your system), the AI greets them by name and routes differently: transferring to their assigned attorney, taking a message, or scheduling a follow-up. Existing clients never go through intake screening, and urgent matters can trigger immediate attorney notification via text or email at any hour.

Yes. Brainova Talk integrates with all major practice management platforms — including Clio Manage, MyCase, PracticePanther, Lawmatics, Smokeball, CosmoLex, Rocket Matter, Filevine, and Litify. New leads are created automatically with intake data populated, and consultations are booked directly into attorney calendars synced from your practice management system. If your firm uses a different platform — a niche legal tool, a general CRM, or a custom/legacy system — we build the integration for you. Our team handles the full setup, so no in-house development is required on your end.

You define what constitutes "urgent" for your firm — active arrest, restraining order needed, imminent statute of limitations, or any criteria you specify. When the AI identifies an urgent matter, it immediately notifies the designated attorney via text and email with the caller’s information and a situation summary. The caller is told an attorney has been notified and will contact them shortly.

Yes. For firms that charge for initial consultations, the AI can collect payment information and process consultation fees at booking. This reduces no-shows — prospective clients who have paid attend at significantly higher rates. Payment processing is PCI-compliant, and fees are deposited to your firm’s designated account.

Yes. Brainova Talk supports multilingual call handling, including Spanish. The AI detects the caller’s language preference and responds accordingly, collecting the same intake information in the caller’s preferred language. Bilingual intake flows can be scripted per practice area.

Plans are custom — they scale with call volume, practice areas, integration needs, and the level of after-hours coverage your firm requires. Most law firms invest in the low-to-mid four figures per month, all-in: setup, custom intake flows, integrations, ongoing optimization, and human review tooling included. There is no separate setup fee and no annual lock-in by default — most firms run month-to-month after a short initial engagement so you can keep going only if it’s working. We’ll quote your firm’s exact number on the demo call.