Every missed call is a missed booking. Capture every one — 24/7.

Yes. Brainova Talk connects to your PMS (Opera, Cloudbeds, Mews, Little Hotelier, Guesty, and more) and checks live availability, quotes the right rate — seasonal, corporate, package, or loyalty — and writes the reservation back to the PMS the moment the caller confirms. Room assignment, special requests, arrival-time preferences, and add-ons (parking, breakfast, late checkout) are all captured and attached to the booking. If your PMS isn’t on our list, we build the integration as part of setup.

All data is encrypted with AES-256 at rest and TLS 1.3 in transit. Payment card information is tokenised through your PMS’s PCI-compliant gateway — Brainova Talk never stores raw card numbers. Guest records can be set to auto-delete on a retention schedule that meets GDPR, CCPA, PIPEDA, or your property’s internal privacy policy. Guest data is never used to train AI models and never shared with other properties.

Yes — and you control how that’s disclosed. Brainova Talk supports configurable disclosure wording at the start of every call, before recording, or at reservation confirmation, depending on your region’s rules (GDPR consent language, US state disclosures, Canadian PIPEDA). The default is transparent: the AI introduces itself as your property’s assistant. The exact wording is yours to set.

Every call is transcribed in full, scored for confidence, and flagged for human review when the AI is uncertain — conflicting dates, an unusual special request, or a guest asking for something outside your policy. Flagged bookings go to your front-office or reservations team before the guest arrives. The AI can also hand off mid-call to the front desk, an on-call manager, or your outsourced call centre based on rules you set. Every transcript, booking, and escalation is visible in your dashboard.

During peak check-in and checkout windows (3–6 PM arrivals, 8–11 AM departures), the AI answers in parallel with the front desk so no caller hits hold music while staff are with guests in the lobby. After hours, the AI answers within two rings and takes full reservations — same availability lookup, same rate quoting, same confirmation — so overnight bookings never default to OTAs. Returning guests are recognised via caller ID against your PMS profile and routed differently: quick rebook, follow-up on an active stay, or a direct transfer to the on-duty manager.

Yes. Brainova Talk integrates with every major hospitality PMS — Oracle Opera (Cloud and on-prem), Cloudbeds, Mews, Little Hotelier, Guesty, RoomRaccoon, Protel, and more. Availability, rate plans, guest profiles, and loyalty data sync in both directions. Reservations created by the AI appear in your PMS with guest details, special requests, and add-ons attached. If your property uses a different platform — a regional PMS, a channel manager we haven’t listed, or a custom legacy system — we build the integration as part of onboarding.

You define "urgent" for your property — lockouts, medical issues, fire-alarm activations, HVAC failure in occupied rooms, flooding, or any category you specify. When the AI identifies an urgent matter, it immediately notifies the on-duty manager via text and email with the room number, guest name, and a situation summary. The caller is told help is on the way, and the AI can keep the line open to the guest until staff arrive.

Yes. The AI is trained on your upgrade ladder and package inventory — suites, club floor, breakfast packages, spa credits, parking, early check-in, late checkout. When a caller books, the AI offers the next appropriate upgrade with pricing and, if the guest accepts, adds it to the reservation and collects payment via your PMS’s payment gateway. Many properties see upgrade-attach rates higher than live-agent benchmarks because the AI never forgets to ask.

Yes. Brainova Talk handles multilingual calls natively — English, French, Spanish, Mandarin, Japanese, German, and Italian, with additional languages added regularly. The AI detects the caller’s preferred language automatically and books in that language, with the same accuracy as in English. For mixed-language callers, it can switch mid-sentence. Ideal for urban hotels and resorts serving international guests.

Plans are custom — they scale with call volume, property count, integration needs, and the level of after-hours coverage you want. Most independent hotels and boutique properties invest in the low-to-mid four figures per month, all-in: setup, PMS integration, custom reservation flows, ongoing optimisation, and human review tooling included. Multi-property groups and resorts scale from there. There’s no separate setup fee and no annual lock-in by default — most properties run month-to-month after a short initial engagement, so you keep going only if it’s working. We’ll quote your property’s exact number on the demo call.