Answer every "where's my order" in 2 rings. Rescue every high-ticket checkout. — 24/7.

Brainova Talk integrates with Shopify, Shopify Plus, BigCommerce, WooCommerce, Magento (Adobe Commerce), and Salesforce Commerce Cloud out of the box — with custom connectors for regional and niche platforms built as part of setup. On the helpdesk side we support Gorgias, Zendesk, Re:amaze, Kustomer, and Help Scout. For CDP and marketing, Klaviyo, HubSpot, Customer.io, and Segment. For fulfillment and subscriptions, ShipStation, ShipBob, Recharge, Stay AI, Bold, Ordergroove, Loop Returns, Returnly, and Happy Returns. Product catalog, customer records, order data, subscription state, and returns events all sync in both directions — so when the AI books an exchange or pauses a subscription, it shows up in your systems the same way a human agent would record it.

Yes — live lookups are the single most-used capability on the ecommerce version of Brainova Talk. When a caller asks "has my order shipped?", the AI verifies identity (order number, tracking ID, or email on file), queries your OMS (Shopify, BigCommerce, etc.) for the current order state, then queries the carrier API (UPS, FedEx, USPS, Canada Post, DHL, or your 3PL’s provider) for the actual shipment status and ETA. It reads back the status, explains any delays in plain language, and — if the order is genuinely stuck or lost — opens a ticket in your helpdesk with full context rather than pretending everything is fine. This is the core WISMO-deflection flow, and it typically takes 40–60% of the "where’s my order?" volume off your human support team within the first month.

Brainova Talk integrates with Loop Returns, Returnly, Happy Returns, and most native Shopify/BigCommerce returns portals out of the box — and we can wire a custom connector to whatever RMA system you run. On call, the AI verifies the order, checks eligibility against your return-window and product-category rules (final-sale items, worn hygiene categories, etc.), and if eligible, generates the RMA and prepaid label in your system and either texts the label to the caller or emails it. Before a refund path, the AI actively offers the two revenue-saving alternatives: exchange for the right size or variant, or store credit at a small bonus. Those flows typically convert 20–35% of would-be refunds into retained revenue — one of the highest-leverage ROI moments on the platform.

Yes — unlimited concurrent calls is a hard design principle. During Black Friday weekend, our ecommerce customers routinely handle 4,000–8,000 calls over three days with zero busy signals, zero hold queues, and the same sub-two-rings answer time as a quiet Tuesday. There is no "all agents are assisting other customers" message, because there is no agent pool — the AI answers every call that comes in. For the post-holiday Q1 return storm, the same scaling applies: if your returns volume triples in the first two weeks of January, your staffing doesn’t have to, because the AI processes RMA generation, exchange rescue, and eligibility checks in parallel without touching your human team’s bandwidth.

Yes. We integrate natively with Recharge, Stay AI, Bold Subscriptions, and Ordergroove — the four platforms that power the vast majority of Shopify and BigCommerce subscription brands. Subscribers can call, verify their account, pause a shipment, skip the next delivery, swap to a different SKU or flavour, update the shipping address, or change cadence — all in-call, in under 90 seconds, with changes reflected in the subscription platform in real time. For cancel-save conversations, the AI is configured to offer your tier of retention incentives (discount, pause, skip-a-month, swap) and then hand off to a human agent with full context if the subscriber still wants to cancel — so your retention team only gets the calls that actually need their time.

Yes. Brainova Talk handles English, French (including Canadian French), Spanish, Portuguese, German, Italian, and Mandarin natively, with additional languages available on request. For ecommerce brands that ship internationally, language detection is automatic — the AI recognises the caller’s language from the first sentence and runs the full conversation in that language, including reading order status, return eligibility, and subscription changes. SMS confirmations and emailed receipts go out in whichever language the call was handled in. For brands with a heavy bilingual market share (Quebec, the European Union, Latin America), the AI also handles code-switching mid-conversation without losing context.

Guardrails are built directly into the integration layer, not into prompt wording — and that matters. The AI can only quote inventory, refund eligibility, and shipping ETAs that your systems actually report. If your OMS returns "2 in stock," the AI can offer to hold one; if the available-to-promise logic says "reserve for web orders only," the AI won’t promise it for a phone pickup. Refund windows are checked against your actual policy engine, not reasoned about. Shipping ETAs come from the carrier API, not from the AI’s judgement. Any edge case where the AI would otherwise need to make a commercial decision — goodwill credits above a threshold, out-of-policy returns, chargebacks — is automatically escalated to a human with full context.

Yes — this is the part ecommerce operators consistently tell us moved their attribution dashboards most. Every call produces a full transcript, a sentiment tag, an outcome tag (order-status, return, exchange, subscription-change, pre-purchase, wholesale, escalation), and — where applicable — an attributed revenue impact (order placed, exchange saved, refund avoided, cancel-save won). Those events flow into Klaviyo as customer-record enrichment and custom events (so you can trigger follow-up flows on unconverted high-intent calls), into HubSpot as contact-timeline events, and into Gorgias / Zendesk as ticket updates. Your phone channel finally shows up in the same dashboards your paid and email channels live in.

No — Brainova Talk never handles raw payment card data. For any transaction that requires a payment action (a new order captured on a call, a subscription upgrade, a deposit), the AI hands the caller off to your existing PCI-compliant checkout flow via an SMS checkout link, a secure IVR hand-off to your payment processor, or your customer portal — whichever you prefer. Call audio, transcripts, and metadata are encrypted with AES-256 at rest and TLS 1.3 in transit. Retention schedules can be configured to match PIPEDA, Quebec’s Law 25, GDPR, CCPA, or your internal privacy policy — whichever is strictest for the regions you ship to. Customer data is never used to train AI models and never shared across other brands on the platform.

Most ecommerce customers go live in 7–10 business days. That covers commerce-platform integration (Shopify / BigCommerce / WooCommerce / Magento), helpdesk integration (Gorgias / Zendesk / Re:amaze), OMS and shipping provider wiring, subscription platform connection if applicable, voice tuning against your brand voice and recent support tickets, and a parallel test phase on a non-production number before cutover. Pricing is custom — it scales with call volume, SKU count, integration complexity, and peak seasonal traffic. Most scaling DTC brands invest in the low-to-mid four figures per month, all-in, with enterprise and high-AOV brands scaling from there. No separate setup fee, no annual lock-in by default — most brands run month-to-month after the initial engagement. We’ll quote your store’s exact number on the demo call.