Every missed call is a lapsed renewal — or a claim filed without you.

The AI does not quote rates, bind coverage, or give unlicensed advice. It runs ACORD-ready intake for every line of business — personal auto, homeowners, BOP, WC, life, and more — and hands a complete, rateable quote package to your producer. Producers shop carriers and bind; the AI covers the 80% of the conversation that is data capture. This keeps the engagement well inside state DOI rules and your E&O policy.

All data is AES-256 encrypted at rest and TLS 1.3 in transit. Infrastructure and controls are built to SOC 2 Type II standards, with formal audit underway. PII fields (SSN, DOB, DL numbers) are tokenized in storage and masked in transcripts by default; full values remain available to authorized users in your AMS. Data is isolated per agency, never shared across customers, and never used to train models.

Yes, and you control how that’s disclosed. Configurable disclosure language fires at call start, before recording, and before collecting sensitive PII, tuned to your state’s DOI guidance and TCPA requirements. Default language introduces the AI as your agency’s assistant; exact wording is yours to set.

Every call is transcribed, scored for confidence, and flagged for human review whenever the AI is uncertain — unusual loss type, garbled audio, caller in distress, or a request the AI isn’t authorized to handle. Flagged calls route to your designated reviewer (CSR, producer, or principal) before any action is finalized. The AI can also hand off mid-call to voicemail or to an on-call producer based on rules you set.

The AI answers within two rings, 24/7, with unlimited simultaneous calls — so your capacity doesn’t cap during a storm. Urgent claims (bodily injury, major property damage, active fire/water events) trigger immediate text or email notification to your on-call producer with a full situation summary. Non-urgent FNOLs sit in your AMS queue for the next business day, already structured and ready for adjuster review.

Applied Epic, EZLynx, Hawksoft, AMS360, QQ Catalyst, NowCerts, Agency Zoom, InsuredMine, Better Agency, and more. If your agency runs a different platform — a niche AMS, a general CRM, or a legacy system — we build the integration as part of setup. Our team handles the full configuration with your AMS admin.

You define what counts as urgent for your agency — bodily injury, fire, flood, active water loss, liability claim from commercial insured, or any criteria you specify. When the AI identifies an urgent matter, it immediately notifies the designated producer via text and email with the policyholder’s information, a situation summary, and the in-progress transcript. The caller is told a producer has been notified and will call back; the AI remains on the line for mitigation guidance if needed.

Yes. All outbound campaigns include TCPA-compliant consent handling, Do Not Call scrubbing against federal and state registries, time-of-day windows by state, and automatic opt-out capture. The AI runs your 30/14/7-day renewal reminder cadence, lapse-prevention calls for missed premium, and coverage-review outreach — logging every interaction in your AMS with full opt-out status.

English, Spanish, French, Mandarin, Cantonese, Punjabi, Tagalog, Vietnamese, and more. The AI detects the caller’s language preference automatically and handles the full intake in that language. Bilingual books see immediate AOR retention lift once callers stop hanging up on English hold music.

Plans are custom and scale with call volume, lines of business, AMS and rating integrations, and the level of after-hours coverage your agency needs. Most agencies invest in the low-to-mid four figures per month, all-in: setup, custom intake flows, AMS integrations, ongoing optimization, and human review tooling included. No separate setup fee, no annual lock-in by default — most agencies run month-to-month after a short initial engagement. Exact number quoted on the demo call.