Every unanswered call is a customer driving to Amazon. Catch every one — 24/7.

Yes. Brainova Talk integrates with Lightspeed Retail, Shopify POS, Square, and Clover out of the box — and we build custom connectors for Vend and most regional POS platforms as part of setup. The AI queries live inventory in real time, so when a caller asks “do you have the size 10 in navy?”, it checks your actual stock count at the store they’re calling, quotes variant availability, and can cross-reference inventory at nearby locations if that store is out. Product catalogue, promotional pricing, and customer records sync in both directions — so the reservation or hold the AI creates shows up in your POS the same way a floor associate would record it.

No. The AI quotes stock the way you configure it to — and we build in the hedges specialty retailers actually use. Available-to-promise logic respects your buffer rules (never promise the last one, hold back for web orders, etc.), and for high-risk categories the AI defaults to “showing two in stock, but let me hold one for you and we’ll confirm by text before you drive over.” That hold goes on the right staffer’s queue in your POS or Slack. If a caller asks about a specific variant you don’t track accurately, the AI can offer to take a callback request rather than guess. Your inventory integrity — and your reputation — stays protected.

Yes — multi-location is where Brainova Talk does some of its best work. Each location has its own hours, holiday schedule, staff calendar, and POS inventory feed. Callers are routed by the number they dialled, by area code, or by stating the location they want (“I’m looking for the Courtenay store”). The AI can check stock cross-location in one call (“we’re out here, but your Comox store has two — want me to put one on hold?”), open transfer tickets when a closer store is empty, and route appointment bookings to the correct store’s calendar. You get one consolidated dashboard across every location — calls, bookings, conversions, and missed-revenue-recovered — instead of three separate accounts to reconcile.

Yes. The AI books directly into the calendar system you already use — Google Calendar, Calendly, Acuity, your POS’s native booking module, or a custom schedule we wire up during setup. Appointments are service-type aware: bike fittings go to the fitter, repair drop-offs go to the tech, styling consults go to the stylist, workshops reserve the workshop space. SMS confirmations and day-before reminders are included, which typically reduces no-shows versus plain email confirmations. If you charge a deposit for service appointments, the AI can collect it through your POS’s PCI-compliant payment gateway — Brainova Talk never touches raw card numbers.

The AI answers 24/7 — evenings, Sundays, stat holidays, BC Day, Canada Day, long weekends, seasonal extended hours in December, and any one-off closures you set in your calendar. After-hours behaviour is configurable: full reservation and appointment booking for the next business day, SMS confirmation to the caller, and a morning-briefing email to the owner summarising every overnight capture. Caller disclosure wording (“you’ve reached our automated assistant after hours” vs. during-hours phrasing) can flip on a schedule. Seasonal hours — a garden centre going to 8 pm in spring, a toy store adding Sundays in December — are set once and handled automatically.

Yes. Brainova Talk handles multilingual calls natively — English, French (including Canadian French), Spanish, and a growing list of additional languages including Mandarin, German, and Italian. The AI detects the caller’s preferred language automatically and books in that language end-to-end. For stores with a heavy bilingual mix (common in Quebec, parts of BC, and border-state US retailers), the AI can also switch mid-sentence if a caller code-switches. Confirmations and reminders go out in the language the booking was made in — so Francophone customers aren’t getting English-only SMS reminders for an appointment they booked in French.

Complaints and complex returns are not something we ask the AI to resolve autonomously — and that’s intentional. For returns, the AI can quote your policy, check eligibility by order number or receipt, and either book a return-drop-off appointment or capture the details for a callback. For warranty claims, it captures the product, purchase date, and issue, then routes to your service desk or manufacturer contact. For complaints, it acknowledges, captures the specifics, and escalates to store management by text with full context — so the owner can call back with the situation already in hand. In every case the customer gets a human follow-up, not an AI trying to diffuse a real problem.

Brainova Talk is designed to protect the human touch, not replace it. The AI handles the high-volume repetitive calls — “what are your hours,” “do you have this in stock,” “I’d like to book a fitting” — which is exactly the work that currently pulls your team off the floor mid-transaction. That frees your associates to do what customers actually drive to an independent store for: the hand-sell, the fit advice, the story about how the gear actually performs. Most of our retail customers report their floor associates end up with more quality customer time after deploying Talk, not less. The AI discloses itself as an assistant at the start of the call — your customers always know who they’re talking to.

Yes. All data is encrypted with AES-256 at rest and TLS 1.3 in transit. Payment card data is tokenised through your POS’s PCI-compliant gateway — Brainova Talk never stores raw card numbers. Customer records can be set to auto-delete on a retention schedule aligned with PIPEDA, Quebec’s Law 25, GDPR, CCPA, or your store’s internal privacy policy — whichever is strictest for your footprint. Customer data is never used to train AI models and never shared across other retailers on the platform. Role-based access controls mean a store manager sees their location’s data, a district manager sees the region, and corporate sees the rollup — no one sees more than they need to.

Plans are custom — they scale with call volume, store count, POS integration needs, and after-hours coverage. Most independent retailers invest in the low-to-mid four figures per month, all-in: setup, POS integration, custom stock-check and booking flows, ongoing optimisation, and human review tooling included. Multi-location chains scale from there. No separate setup fee, no annual lock-in by default — most stores run month-to-month after a short initial engagement. We’ll quote your store’s exact number on the demo call.